IT Services
Information Technology (IT) has become an undeniably critical component of all business operations. Your business success depends on your IT infrastructure. Chronicle's IT Services provide you with a proactive support model that not only keeps your network running effectively and efficiently, but it helps you reach your business goals.
While you focus on your core business, Chronicle provides you with an enterprise level IT department for less than it would cost you to manage your IT in house. Our “Virtual IT Department” gives you access to a comprehensive suite of tools and processes that normally have been available only to the largest companies.
We offer our services through three different engagement models:
- Managed Services: A fixed-fee recurring arrangement, based on the number of computers and servers, that includes ongoing maintenance and unlimited technical support for your entire IT infrastructure.
- Hourly Services: IT Services billed hourly based on time and materials, or predefined as part of an implementation project.
- Consulting Services: Beginning with an initial needs assessment, we provide long-term continuity to your organization by understanding the depth of your business and playing an ongoing advisory role.
- Managed Services
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WORKSTATION MANAGEMENT
A complete solution for supporting and managing the overall health of each computer in your company. Our plans ensure that your computers are functioning properly, protected, and secure against technology threats and disasters.
SERVER MANAGEMENT
A complete solution for supporting and managing the overall health of your servers. Our plans include critical monitoring, maintenance, and regular security updates as well as domain, user, and critical application management.
NETWORK MANAGEMENT
Your IT infrastructure is a crucial element to its success; requiring regular care to perform at an optimal level. Our plans continuously monitor the overall health of your network, wireless, and internet connections to ensure that they are running properly and securely.
- Consulting Services
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We bring a fresh and innovative perspective to helping our clients assess their technology needs. Through our consultative process, we help strategically align IT and business goals by establishing a long-term lens that clarifies vision, demystifying cost, and identifies life-cycle management.
- Hourly Services
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TECH SUPPORT
We provide remote and on-site technical support for the entire IT infrastructure. From basic computer repair to complex network troubleshooting, we approach IT as an ecosystem, providing holistic support that resolves problems at a root level. Our help-desk is only a phone call away, support tickets are managed through an online client portal, and on-call support is available 24x7, 7-days per week.
Design
Whether you are planning for the construction of a new building or seeking to streamline your communications network, our design services can help you architect the most effective solution.
Implementation
The successful implementation of new computer systems almost always requires an equal amount of effort an attention to be given to change management, training, and workplace transition. Our project management team helps bring both halves of the equation into focus, coordinating and supporting a team of implementation experts in order to ensure the long-term success of each solution that we put in place.

Our Systems Management Platform provides automation, monitoring, alerting, and reporting capabilities to proactively manage and care for your entire IT infrastructure. The platform is hosted in a secure, world-class data center where it works 24x7 to monitor and manage the health of your PC, networks, and servers.
